Trisha Bennett and Rachael Campos Receive Top Honors.

Bay Federal Credit Union recently recognized their top performing employees of 2023 and presented their coveted Service Excellence Award.

The 2023 Service Excellence Award, Bay Federal’s most prestigious award for employees, was awarded to two exceptional individuals this year, Trisha Bennett, Assistant Vice President Enterprise Applications and PMO, and Rachael Campos, Member Service Center Assistant Manager.

Ms. Bennett is known for her positive, proactive, and collaborative attitude. She actively seeks solutions to work through challenges, keeps our member’s experience in mind, facilitates a fun and engaging environment, and creates new ways to experience team building and service to our community. Ms. Campos consistently goes above and beyond to help members and fellow employees, while always remaining friendly, engaging, and helpful under all circumstances. While stepping into a new role this last year, Ms. Campos provided thoughtful leadership, collaboration, and accountability while solving complex issues.

34 additional winners were announced throughout the evening, including: the Wind Beneath our Wings award, which celebrates collaboration between back-office departments and frontline branch staff; the Community Champions Award, which honors employees that go above and beyond when volunteering in the community; and the PACIFIC Spirit Award, which honors employees who represent Bay Federal’s values and demonstrate dedication, initiative, and a positive outlook. Awards also went to employees who made significant contributions by proposing efficiencies (BayIDEAS Awards), regularly collaborating with others (Collaborator Club Award), and making positive impacts within their first year (Rookie Awards).

Bay Federal continued its tradition of honoring branch employees for outstanding member service with its Member Experience Champions Award, Member Hero Awards, Sales Super Star Awards, Service Supervisor Award, Service Manager Award, and Branch Manager Award.

Member Experience Champions Award

Aptos Branch

Member Hero Award – Member Service Representative

Joseph Brito, Capitola

Member Hero Award – Member Service Center Representative

Abra Larr

Sales Super Star Award – Financial Services Officer

Drew Thompson, Capitola

Sales Super Star Award – Home Loan Consultant

Camac Serna

Financial Advisor Award

Sam Solgan

Service Supervisor Award

Sam Hammerness, Capitola

Service Manager Award

Denise Gomez, Capitola

AVP/Branch Manager Award

Nicole Beaver, Capitola

Rookie Awards

Omar Garibay, Facilities

Victor Verdugo, River Street

Lauren Walker, Marketing

BayIdeas Awards

Wimala Brown, FSO, Capitola

Michelle Asistin, Senior Loan Services Specialist

Collaborator Club Award

Ryan Borella, MSS, Capitola

Pacific Spirit Awards

Alex Shehab, Branch Sales & Service Trainer

Ana Montejano, Senior MSC Support Specialist

Anna Ladas, Digital Systems Leader

Claudina Chavez, Senior MSC Support Specialist

Crystal Espinoza, FSO, Aptos

Hale Brewer, Deposit Production Specialist

Jennifer Price, Senior Accountant

Joey Miranda, Compensation & Benefits Assistant Manager

Karen Salazar, Digital Lending Officer

Kaylee Raymond, FSO, Capitola

Melissa Fitzpatrick, Digital Experience & Website Management

Paul Henry, Senior Deposit Production Specialist

Wind Beneath Our Wings Awards

Sean Carter, Mortgage Operations Manager

Scott Nguyen, AVP Loan Servicing & Collections

Jessika Wilson, AVP Human Resources

Community Champion Awards

Jess Rodriguez, DMV Titling Specialist

Brenda Espana, Member Relationship Specialist, Watsonville

Michelle Asistin, Senior Loan Services Specialist