Partnership to Set New Standards in Member Engagement and Digital Transformation

Teachers Federal Credit Union, one of the largest credit unions in the United States with more than $9.8 billion in assets and over 460,000 members nationwide, is proud to announce its new partnership with Filene Research Institute. Leveraging the expertise of senior leaders at Teachers, this collaboration aims to advance two of Filene’s Centers of Excellence (CoE) – “The Next Generation of Member Growth” and “Design for Digital” – with the shared goal of driving digital innovation and enhancing member engagement.

“Through our partnership with Filene, Teachers Federal Credit Union aims to influence credit unions across the United States to evolve and position themselves as the financial institution of choice for existing and future members,” said Brad Calhoun, President and CEO of Teachers Federal Credit Union. “This collaboration aligns with our digital-first vision and supports our commitment to staying agile and responsive to the evolving needs of our members as we continue our journey of transformation and expansion.”

The “Next Generation of Member Growth” CoE focuses on strategies to attract, engage, and retain younger credit union members, particularly Millennials and Gen Z. Meanwhile, the “Design for Digital” CoE, launching in January, 2025, will address the challenges of today’s dynamic digital landscape by equipping credit unions with tools and insights to improve operational efficiencies and elevate member experiences.

"Teachers Federal Credit Union’s support of Filene’s Centers of Excellence for Next Generation Member Growth and Design for Digital highlights their commitment to shaping the future of credit unions,” said Mark Meyer, CEO of Filene Research Institute. “Their forward-thinking vision will pave the way for credit unions to remain relevant in serving the evolving needs of their members. We are excited to go on this journey together, ensuring that credit unions continue to deliver meaningful value for generations to come."

Through this partnership, Teachers will continue its focus on elevating the member experience and reinforce its position as a leader in digital transformation within the financial services sector.

Teachers Federal Credit Union’s sponsorship of the Centers of Excellence reflects its strong commitment to driving growth and innovation within the credit union sector. By collaborating with thought leaders, academic experts, and industry peers, Teachers is proactively positioning itself at the forefront of digital transformation and membership engagement. This initiative demonstrates the credit union’s dedication to staying ahead of industry trends and continuously evolving to better serve its members.