The top two risks to credit unions in the mind of Sarah Snell Cooke, founder of The Credit Union Connection and Cooke Consulting Solutions, are sharing credit unions’ story well and finding the right business partners to back up that brand promise. In this video, she sat down with Bryan Clagett, CSO/CRO for Moven, who is a serial entrepreneur, invested in fintechs that can solve a problem for consumers and work collaboratively with credit unions and community banks. They talk about Moven, financial wellness in the U.S. and around the world, personalization and its benefits to consumers and credit unions, fintechs, Bryan's (eventual) book and business partners vs vendors. Check it out!

The Credit Union Connection Show Notes:

:00 What Bryan is up to

2:39 What Moven is doing

6:19 Financial wellness around the world

9:42 Serving rural communities

12:00 Decommoditizing banking by leveraging fintech and other business partners

15:15 How do you decide on fintech partnerships?

19:18 Business partners v vendors

20:30 Strategic thinking about technology and block chain

24:45 Financial wellness personalization with technology

29:41 Brand messaging

33:17 Delivering on a brand promise

36:30 Leadership turnover and its impact

40:44 Generational differences among credit union leadership and consumers