Service One CU Deploys New ATM Strategy with Dolphin Debit

Service One Credit Union in Kentucky is now working with Dolphin Debit, turning over management of its ATM fleet to Dolphin in a move to improve members’ access to their money at all times.

The credit union, with more than 16,000 members, serves 19 counties in southwestern Kentucky as well as a number of SEG groups. Its relationship with Dolphin Debit, the full-service ATM and ITM management company, included replacement of six existing ATMs.

Service One decided in 2022 on a new ATM strategy, explained Michelle Dyer, SVP and Chief Operations Officer for the credit union. The top priorities were reduced ATM downtime, improved member service, and cost savings, she said, noting that “ATMs are very important to our members having access to their funds during off hours and on weekends. This helps us to provide a better member experience.”

Prior to the decision to work with Dolphin Debit, “We considered other vendors, and decided that Dolphin offered the options that worked best for us,” Dyer said.

Since the credit union started working with Dolphin Debit, not only has the credit union achieved its reduced downtime objective, it has welcomed Dolphin’s attentive client service. “Dolphin has been responsive and willing to work with us on any issues,” Dyer said. “And we do like the available reporting.”

“Outsourcing ATM management has worked well for Service One as it has for so many other credit unions,” said Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit.  “Turning that over to Dolphin Debit allows these institutions to focus on more strategic concerns, leaving the day to day fleet management to us.”