Forrester's US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality
In The News Sarah Cooke In The News Sarah Cooke

Forrester's US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

According to Forrester's (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey. In addition, CX quality has fallen back to early 2020 levels, reversing gains made in 2021.

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The NCUA Has Given The Green Light for a New Charter Application for Diverge, a Proposed FCU. This New CU Will Improve Access to Affordable Banking Products for Historically Unbanked People.
In The News, Financial Wellness Sarah Cooke In The News, Financial Wellness Sarah Cooke

The NCUA Has Given The Green Light for a New Charter Application for Diverge, a Proposed FCU. This New CU Will Improve Access to Affordable Banking Products for Historically Unbanked People.

The National Credit Union Administration (NCUA) has extended its approval for a new charter application for Diverge, a Proposed Federal Credit Union (PFCU), whose mission is to advance economic empowerment for historically marginalized and unbanked communities

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Credit Unions Amass Largest Share of the Automotive Finance Market in Five Years
In The News, Lending Sarah Cooke In The News, Lending Sarah Cooke

Credit Unions Amass Largest Share of the Automotive Finance Market in Five Years

Through the first three months of 2022, there were some shifts in the automotive finance market, most notably, significant growth for credit unions. According to Experian’s State of the Automotive Finance Market: Q1 2022 report, credit unions amassed 22.06% of the total automotive finance market, up from 18.55% a year prior.

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Protect Members From Identity Theft
Lydia Wedlock Lydia Wedlock

Protect Members From Identity Theft

Help Protect Your Members From Identity Theft!

Having our personal information stolen from us is not something we want to think might happen to us, but it does. How often have you had to change your credit card numbers and passwords because of breaches or direct threats?

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Is buy now pay later the next scourge on consumer finances? 
Sarah Snell Cooke Sarah Snell Cooke

Is buy now pay later the next scourge on consumer finances? 

Many consumers using Buy Now Pay Later products are avoiding taking on credit. The problem is they actually are still taking on debt. They just don't have the opportunity to boost their credit scores by doing well and paying off debt, and many of those consumers also end up taking out a loan or overdrawn their accounts just to pay off the Buy Now Pay Later.

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