TDECU Improves Member Security with System-Wide ATM Upgrades

Credit union will continue to reimburse ATM fees until September 13, 2024

TDECU, Houston’s largest credit union, will continue to extend ATM fee reimbursements at non-TDECU locations to all its Members for one more month as it enters the final stages of its ATM upgrade project. The not-for-profit credit union is upgrading its entire ATM system with new machines that boast innovative technology designed to provide greater financial security for Members.

Members may experience some logistical delays as the ATM machine at their local TDECU Member Center is taken offline, but the inconvenience will lead to an improved Member Experience. In May 2024, TDECU began installing DN Series ATMs from Diebold Nixdorf, which provide the most secure self-banking experience available. The new machines feature the ActivEdge Premium reader, which requires users to enter cards long-edge first. This prevents the installation of skimmers (devices that steal ATM card information) while additional detection technology can provide real-time alerts and stop fraudulent activity before it starts.

TDECU’s new ATMs require users to enter cards long-edge first.

“Protecting our Members is our top priority and when we realized the security these new ATMs provide, we knew we had to make the change,” said Ashish Chopra, TDECU’s Chief Information and Technology Officer. “We have shifted to an ATM-as-a-service model and know that if one of our machines goes down, we can rely on Diebold Nixdorf to repair it quickly. This is something our Members deserve.”

The upgrade covers all TDECU ATMs, including those located inside Buc-ee’s locations, and is scheduled to be completed by September 13, 2024.

In addition to TDECU reimbursing any ATM fees a Member incurs by using machines at other banks during the upgrade, Members always have access to more than 55 thousand fee-free ATMs nationwide through the Allpoint Network. Members who need to make deposits when a local ATM is not available are encouraged to deposit checks from anywhere using the TDECU mobile app or drop off cash or checks in the Night Deposit Box at the nearest Member Center.