Vantage West Credit Union Leverages Numerated to Transform the Lending Process for Member Businesses

Arizona-based credit union drives over 350% growth among business lending team without hiring additional resources leveraging Numerated’s technology

Vantage West Credit Union, a $2.6B Arizona-based institution, announced its partnership with Numerated, an innovative provider of digital business lending solutions, to make applying for a loan easy for its member businesses.  

Through this partnership, Vantage West is offering member businesses the opportunity to choose how they would like to interact with the credit union. Borrowers can receive same-day loan approval and signing by either visiting a branch or applying online through a self-service channel.

“Working with Numerated has simplified the process of making business lending easy for our internal teams,” said Vantage West Chief Member Experience Officer Mark Papoccia. “Members with businesses can now enjoy the same ease of use that they have come to experience as consumers, and our business lenders can process loans faster without sacrificing accuracy.”

When building their expanded lending program strategy, Vantage West set goals to begin using new processes to improve their internal efficiency without adding additional resources. With Numerated, the number of employees capable of processing business loans has expanded from their four traditional business lenders to more than 15, with a goal of eventually rolling out to over 100 employees. From the member experience perspective, Vantage West focused on simplifying and accelerating access to capital and on providing faster approvals and funding.

Significant benefits for the member generally include:

● Instant decisions, in most cases

● Funding within 72 hours of approval

● Streamlined in-person and self-serve digital applications

● Online customer acceptance and eSign digital loan closing

“As more credit unions begin to build out their business lending strategies to better serve their members, Vantage West has proven to be an industry leader in the space as they continue to drive innovation to improve the member experience,” said Numerated President David O’Malley. “We’re excited to be partnering with Vantage West on this journey and look forward to their continued success as they roll out the platform across more of their institution.”