Utah Community Credit Union (UCCU) and TransWest Credit Union today announced the successful completion of their core-systems merger just five months after signing the letter of intent. By partnering closely with Best Innovation Group (BIG) and blending UCCU’s member-service culture with BIG’s rapid-deployment methodology, the team delivered a seamless transition with zero member downtime.
“This was a highly complex project from the start, with significant data, system, and member-experience considerations,” said John Best, CEO of Best Innovation Group. “By training and deploying local-model AI to analyze and streamline structural data in real time, our combined teams turned a major challenge into a smooth and successful transition. These AI tools represent the future of how credit unions can approach mergers with greater speed, accuracy, and confidence.”
Justin Olson, President/CEO of Utah Community Credit Union, added, “This merger proved that when people and purpose align, timelines shrink and member value expands. Together with TransWest we can now offer even greater service and an expanded product set to the TransWest community.”
Matt Wilson, CIO of UCCU, said, “I’m incredibly proud of both teams. A five-month core conversion is not something you tackle lightly, yet BIG, UCCU and TransWest met every milestone and kept the member experience front and center.”