AKUVO today announced the release of two AI-powered features within the AKUVO Platform — Collector Assistant and a new chat-based Virtual Collector. These capabilities represent the first phase of a broader strategy to embed AI across every stage of the collections lifecycle.
The Collector Assistant uses data associated with the person including account information, behavior, and activity history, along with the financial institution’s policy documents to provide insights and recommendations in real-time to the collector within the Platform workspace. The collections team can converse directly with the Collector Assistant to ask any questions about the consumer and their accounts — elevating efficiency, improving decision quality and driving consistency across the organization.
The chat-based Virtual Collector interacts with consumers directly within the Platform’s digital self-service experience. It can take payments, promises or delinquency reasons from the account holder, while also offering policy-driven guidance on additional solutions for the borrower. Embedded within the collections strategy, Virtual Collector enables consumers to take meaningful action and resolve their accounts through intelligent, guided self-service rather than static menus or scripted interactions.
“This represents a significant step forward in delivering responsible, applied AI that solves real problems for our customers,” said Mark Price, AKUVO’s Chief Technology & Product Officer. “Our focus is on driving measurable efficiency for both collectors and account holders, enabling collectors to work smarter inside the workspace while empowering consumers to resolve their accounts faster through intuitive, self-service conversations. By embedding institutional policy directly into the AI, we make consistency native to the intelligence itself — laying the foundation for a new standard of AI in collections.”
These two capabilities are the first of several AI-driven features planned. Additional items, designed to assist collectors, management teams, financial analysts and consumers, will be announced throughout 2026.