AKUVO just wrapped up Q1 2026 with 11 new customers on board—a mix of credit unions and banks across the U.S. that are finally saying goodbye to outdated collections systems and hello to something that works in 2026.
The new lineup spans institutions from $64 million to $5.6 billion in assets, proving that the need for smarter collections tech isn’t just a big-bank problem. What do they all have in common? They’re tired of legacy platforms that move at the speed of dial-up internet and wanted a collections solution that could keep up with modern expectations.
These financial institutions picked AKUVO for different reasons—some are replacing systems that should’ve been retired years ago, others are bringing collections in-house for the first time, and a few are expanding into intelligent automation and digital outreach. But they all pointed to the same strengths: flexibility, extensive integrations, and a platform that handles everything from early-stage “hey, just a reminder” outreach to more complex collection scenarios.
“The collections technology most institutions are running can’t adapt fast enough to meet modern account holders where they are or give collections teams the intelligence they need to stay ahead of risk,” said Steve Castagna, Chief Growth Officer at AKUVO. “AKUVO continues to invest in its Intelligent Collections platform, helping financial institutions reduce delinquency while giving collectors better tools to focus on the work that matters most.”
Who’s Joining the AKUVO Family
Here’s the roster of new customers from Q1:
- Community Choice Credit Union (Farmington Hills, Mich.) — $2B in assets, 115,000 members
- CorePlus Federal Credit Union (Norwich, Conn.) — $700M in assets, 51,000 members
- Dort Financial Credit Union (Grand Blanc, Mich.) — $2.3B in assets, 120,000 members
- Grow Financial Federal Credit Union (Tampa, Fla.) — $3.8B in assets, 295,000 members
- Hudson River Community Credit Union (Corinth, N.Y.) — $358M in assets, 34,000 members
- NuMark Credit Union (Joliet, Ill.) — $950M in assets, 62,000 members
- River City Federal Credit Union (San Antonio, Texas) — $155M in assets, 12,000 members
What They’re Actually Using
Every single one of these new customers is rolling out Engagement Assistant—think of it as a digital self-service portal that lets account holders manage their own repayment options without having to pick up the phone. It automates outreach and helps teams prioritize accounts based on actual data instead of gut feelings.
Several institutions went with AKUVO’s Essential Platform option, which is designed for collections programs dealing with lower delinquency volumes. Translation: you get the good stuff without paying for features you don’t need.
A big selling point? AKUVO’s connector ecosystem, which basically means the platform plays nice with other systems without requiring duct tape and manual workarounds. As consumer expectations continue to climb and loan portfolios get more complicated, that kind of seamless integration isn’t just nice to have—it’s essential.
The bottom line: AKUVO is building the kind of collections technology that teams actually want to use, not just tolerate. And based on this quarter’s momentum, a lot of financial institutions are taking notice.