If Q2 2026 had a theme song for AKUVO, it’d probably be “Can’t Stop, Won’t Stop.” The collections platform built specifically for banks, credit unions, and fintechs just signed 16 new customers in a single quarter—and these aren’t random stragglers jumping on a bandwagon. These institutions are spread across 14 states (we’re talking Hawaii to New Hampshire here), and they all share one goal: finally modernizing collections operations that have been limping along on legacy systems for way too long.
What’s driving the switch? These organizations want to meet their account holders where they are, with smarter tech and more convenient repayment options. Translation: they’re tired of clunky systems that make collecting past-due accounts feel like pushing a boulder uphill while wearing roller skates.
Why These Institutions Chose AKUVO
The new customers weren’t just looking for a minor upgrade—they wanted the whole package. AKUVO’s platform delivers intelligent automation, digital self-service options, predictive scoring, and AI-driven outreach. Think of it as swapping out your flip phone for the latest smartphone, except for collections processes.
What sealed the deal? The platform’s flexibility, extensive integrations, and its ability to handle everything from early-stage “hey, just a friendly reminder” outreach to more complex “okay, we really need to talk” cases. Several institutions specifically mentioned AKUVO’s growing connector ecosystem, which basically means they can run end-to-end collections without the dreaded manual workarounds that waste everyone’s time.
As consumer expectations climb and portfolios get more complex, financial institutions need technology that actually keeps pace. AKUVO is betting big on AI-driven solutions that help collections teams work smarter, not harder.
What the Experts Are Saying
“Financial institutions are telling us the same thing: they want collections technology that adapts to their account holders and puts real intelligence in the hands of their teams,” said Steve Castagna, Chief Growth Officer at AKUVO. “This quarter’s customers chose AKUVO because we’re embedding applied AI across every stage of the collections lifecycle, from predictive scoring that prioritizes risk, to assistants that help collectors and consumers act faster. That combination of breadth and intelligence is what helps these institutions reduce delinquency while delivering a better experience.”
Meet the New Customers
Here’s the lineup of institutions that joined AKUVO in Q2 2026:
- Air Academy Credit Union (Colorado Springs, Colo.) — $813M in assets, 45,000 members
- Avadian Credit Union (Hoover, Ala.) — $1.4B in assets, 84,000 members
- Community Credit Union of Florida (Rockledge, Fla.) — $1.5B in assets, 56,000 members
- Embers Credit Union (Marquette, Mich.) — $620M in assets, 32,000 members
- First Harvest Federal Credit Union (Deptford, N.J.) — $458M in assets, 50,000 members
- Georgetown Kraft Credit Union (Georgetown, S.C.) — $188M in assets, 18,000 members
- Hawaii State Federal Credit Union (Honolulu, Hawaii) — $2.8B in assets, 138,000 members
- Knoxville TVA Employees Credit Union™ (Knoxville, Tenn.) — $5.1B in assets, 308,000 members
- Langley Federal Credit Union (Newport News, Va.) — $5.6B in assets, 409,000 members
- Pasadena Federal Credit Union (Pasadena, Calif.) — $380M in assets, 25,000 members
- Pelican Credit Union (Baton Rouge, La.) — $800M in assets, 86,000 members
- Rockland Federal Credit Union, becoming Arise Financial on August 1, 2026 (Rockland, Mass.) — $3.5B in assets, 214,000 members
What’s New in AKUVO’s Arsenal
AKUVO isn’t sitting still. The company keeps rolling out AI and predictive intelligence tools that span the entire collections ecosystem. Recent launches include:
Collector Assistant: Provides real-time guidance to collectors on what action to take next—like having a really smart copilot who’s seen it all before.
AI Chat-Based Virtual Collector: Lets account holders make payments, set up payment promises, and resolve accounts through guided self-service. It’s the “I’d rather handle this myself at 11 PM in my pajamas” solution.
Severity of Delinquency Model: Flags accounts that are heading toward serious loss territory, so teams can focus their energy where it’ll make the biggest impact.
AKUVO iQ: The company’s new portfolio intelligence solution with a conversational interface—because asking questions in plain English beats digging through spreadsheets any day of the week.
The bottom line? Collections doesn’t have to feel like collections anymore. With the right technology, it can actually be efficient, effective, and—dare we say it—almost pleasant for everyone involved.