Here’s a common credit union headache: you’re traveling for work or visiting family across the state, and you need to make a quick deposit or withdrawal.
Your home branch is miles away, and suddenly that “banking made personal” promise feels pretty distant.
Glory and Velera just joined forces to fix that problem. The two companies announced a partnership that brings Co-op Shared Branch Express functionality to credit unions through Glory’s TellerConcierge™ kiosk system. Translation? Credit union members can now handle their banking at participating branches even when they’re far from home—and do it all through an intuitive self-service kiosk.
Self-Service Meets Shared Branching
The partnership connects Velera’s account-based network with Glory’s TellerConcierge technology, letting credit union members tackle the seven most common shared branch transactions independently. Think of it as an ATM’s much smarter, more capable cousin—one that can actually help you with real transactions beyond just spitting out twenties.
Glory, a global leader in cash automation solutions (they trade on the Tokyo Stock Exchange under ticker 6457, if you’re keeping score), designed TellerConcierge specifically to help credit unions modernize without sacrificing the personal touch that makes them special in the first place.
Why This Matters for Credit Unions
“TellerConcierge was designed to help credit unions modernize the branch without losing the personal service members expect,” said Stratford Dick, senior vice president of product and technical solutions at Glory. “By integrating Velera’s Co-op Shared Branch Network functionality into a self-service experience, we are helping credit unions implement a more efficient branch experience with better access and convenience for members, more capacity for staff to serve members, and lower transaction costs through automation.”
That last part is key. When routine transactions move to self-service kiosks, branch staff get freed up to focus on the complicated stuff—you know, the conversations that actually benefit from human expertise. It’s the banking equivalent of grocery store self-checkout, except people might actually like using it.
The Member Experience Gets an Upgrade
Amy Evans, senior vice president of Strategic Solutions at Velera, emphasized how the partnership strengthens the credit union value proposition. “The Shared Branch Network is central to the credit union promise of access and convenience,” she explained. “Through this partnership with Glory, Co-op Shared Branch Express gives participating credit unions a practical way to support shared branch transactions through secure self-service, helping members and guest members complete routine transactions more efficiently while branch teams stay focused on service.”
Here’s what this means in practice: members who choose Shared Branch Express get the speed and efficiency of automation while still having access to on-site staff guidance when they need it. It’s the best of both worlds—quick service for straightforward transactions, human help for everything else.
Branch Digitization That Actually Works
Glory’s TellerConcierge platform goes beyond just being another piece of hardware in the lobby. The kiosk, software, and integration capabilities support broader branch digitization efforts while keeping the experience intuitive and guided. The system helps credit unions extend shared branch access without requiring members to become tech wizards in the process.
As credit unions work to stay competitive in an increasingly digital banking landscape, solutions like Shared Branch Express offer a practical middle ground. Members get modern convenience, staff get more time for relationship-building, and credit unions get lower transaction costs. Everyone wins—which, let’s be honest, doesn’t happen often enough in the financial services world.