Collaboration delivers 88% digital adoption, improved mobile application ratings, and top-tier member satisfaction scores
Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”) today announced that Belco Community Credit Union (Belco) has renewed and expanded its partnership with Alkami to further accelerate its digital transformation and enhance member engagement.
Since implementing Alkami’s Digital Banking Platform in 2017, Belco has evolved its approach from delivering capabilities digitally to a deeply collaborative, data-informed partnership – centered on leading with a member-first mindset. This evolution was catalyzed by a Strategic Alignment Workshop conducted by Alkami, designed to strengthen communication, identify opportunities for deeper Platform utilization, and establish a roadmap for digital growth. The engagement marked a turning point for Belco, evolving into a true partnership built on mutual responsibility, training and support, and measurable outcomes.
“The Strategic Alignment Workshop was a pivotal moment in our relationship with Belco. It gave us the opportunity to go beyond product or support conversations and truly define what success looked like for their organization,” said Wayne McCulloch, chief customer officer at Alkami. “By bringing the right people to the table and taking a consultative approach, we were able to map out a strategy rooted in Belco’s long-term goals. We believe that level of partnership led to their renewed commitment and set a solid foundation for sustained innovation and growth.”
“I continue to hear genuine excitement from our employees about Alkami’s functionality and our improved utilization,” said Amey R. Sgrignoli, president and chief executive officer of Belco. “Engagement on both sides of the relationship, through better communication, collaboration, and shared accountability, has driven tangible progress and positioned us to serve members more effectively across digital channels.”
Through this renewed alignment, Belco has achieved substantial improvements in digital adoption and member satisfaction, including an 88% active digital banking user rate and the mobile application (app) rating rose from 3.3 to 4.8 on iOS and Android.
Belco has leveraged Alkami’s Digital Banking capabilities to expand its member experience and improve operational efficiency. Recent initiatives include the SavvyMoney® Credit Score Solution, enabling members to monitor and improve their financial wellness; Alkami’s Data & Marketing Solution, powering real-time, data-driven campaigns based on member behaviors; Alkami’s content management system, providing marketers with self-service tools to deliver relevant messages within the Digital Banking Platform; instant account verification and remote deposit capture for enhanced money movement capabilities; and a native app experience.
Belco’s transformation reflects the impact of intentional partnership and strategic alignment. By integrating Alkami’s technology and expertise into its long-term vision, Belco has strengthened its ability to deliver a modern approach to banking through anticipating the needs of their account holders on every digital channel.