Day Air Credit Union Launches Sync1 Systems LOS With Great Success

Day Air Credit Union recently went live with Sync1 Systems LOS solution to enhance its indirect lending workflow and automation. "The implementation and conversion experience was handled with expert care and could not have been more seamless," expresses John Theobald, Day Air Credit Union's CLO.  

Since the conversion, Day Air's indirect auto volume has increased exponentially. The credit union largely attributes the increase in volume to its partnerships with Sync1 Systems and the creative integration with Open Lending. The credit union now has an improved, best-in-class integration with the Open Lending platform and more control over implementing credit union loan policy into Sync1 Systems' workflow engine. "A combination of the business rules library and decision/pricing tables has advanced our auto-decisioning capabilities beyond what we thought was attainable," said Theobald. "Add in the workflow automation for post-approval processing, and that approval processing, and that improves our dealer relationships and satisfaction."

Day Air Credit Union has leveraged the Sync1 Systems functionality to auto decision (approve, counter, and decline) in 84% of all auto loan transactions. Over 80% of all loan applications are decided in less than 30 seconds, allowing the credit union to win more deals in the highly competitive auto loan market. These results are reported using data from the first 90 days of production. 

"We strive to lead the industry in innovation with our credit union and integration partners to enhance the overall lending experience for all stakeholders involved, which includes credit union resources, lending partner relationships, and ultimately the member experience. Day Air Credit Union is a great example of the success we continue to create with our credit union partners of Sync1 Systems," states Steve Maloney, CEO of Sync1 Systems.