Excellence in Tech – Best Customer Experience Solution Category Finalist
FINBOA, Inc. is proud to announce that it has been named a finalist in the 2025 PayTech Awards. FINBOA’s Payment Disputes with AutoDecision solution has been recognized with the Excellence in Tech – Best Customer Experience Solution category, which celebrates solutions that improve user experience and customer satisfaction in payments.
Many institutions using FINBOA Payment Disputes with AutoDecision report approximately 30% of their disputes automatically process the same-day upon initial go-live of the AutoDecision capability. This speeds provisional credits to the consumer for same-day crediting.
“We’re thrilled to be recognized as a finalist for this award, which highlights our continued commitment to transforming banking operations and delivering superior customer experiences,” said Raj Singal, CEO of FINBOA. “Our AutoDecision feature is a game-changer in dispute automation, and we’re excited to see the impact it’s making for our bank and credit union clients.”
Introduced in Fall 2024, FINBOA Payment Disputes’ AutoDecision feature is delivering measurable results, significantly reducing manual intervention in dispute processing for banks and credit unions as they seek to automate and digitize payment dispute processing, typically a manual, lengthy process. With AutoDecision, financial institutions can automate processing of low-value disputes that meet their under-business-minimums, without requiring any human intervention.
FINBOA’s Payment Disputes with AutoDecision solution leverages intelligent automation to reduce compliance risk, increase operational efficiency, and improve the customer experience — allowing financial institutions to focus more on service and less on manual tasks.