PenAir Credit Union (PenAir) closed 2025 with strong financial performance, thoughtful expansion, and a deepened commitment to the members and communities it serves. The organization plans to build on its recent momentum in 2026 through service enhancements, community investment and continued market growth.
Throughout 2025, PenAir expanded its physical footprint and access points to better meet member demand. The credit union opened a new branch in Crestview that outperformed early expectations typically associated with more established locations. PenAir also began construction on new branches in Panama City Beach and Fort Walton Beach, both expected to open in mid-2026, while interactive teller machines (ITMs) increased access in high-demand areas, including Cantonment.
PenAir also expanded into new markets through a merger with Star City Federal Credit Union in Roanoke, Virginia, and the acquisition of the Mobile, Alabama branch from Michigan-based Service 1 Federal Credit Union, enhancing convenience and choice for members in existing and adjacent markets.
From a financial performance standpoint, PenAir experienced solid growth in both consumer and commercial lending in 2025, reflecting the evolving needs of the communities it serves. Specifically, the growth in commercial lending indicated higher local economic activity and demonstrated PenAir’s capacity to support this through its experienced, relationship-focused commercial lending team. Deposit growth also stayed robust, buoyed by member-oriented products like PenAir’s 5.05% high-yield checking account.
Beyond just growth, PenAir provided essential support during community hardships caused by a government shutdown. The credit union swiftly offered zero-interest relief loans, payment deferrals, and direct aid resources. Additionally, it engaged in food distribution initiatives and collaborated with groups like Manna, the Navy-Marine Corps Relief Society, and the USO.
“Our growth in 2025 demonstrates the trust our members have in us and the strong relationships we cultivate within our communities,” said Lee Morgan, President and CEO of PenAir Credit Union. “We listen attentively, act responsibly, and prioritize delivering meaningful financial solutions when they are most needed. This philosophy remains at the core of everything we do.”
In 2025, PenAir’s performance and service culture gained external recognition. The credit union was included in Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list and earned accolades for its marketing efforts. Several team members were featured as industry experts in various trade and consumer publications, podcasts, and other platforms. Internally, member satisfaction stayed high, with Google review ratings, Net Promoter Score (NPS), and customer satisfaction (CSAT) scores consistently demonstrating industry-leading performance.
This year, PenAir aims to further strengthen its role in Roanoke and Mobile, while considering establishing a physical location in Dothan, AL to support growth across the wider regional footprint. The credit union also plans to reinvest in current communities by upgrading branch experiences, enhancing digital services, and expanding treasury offerings to better support businesses and economic development.
“PenAir begins 2026 with solid momentum, a focused strategy, and a dedicated team committed to serving our members,” Morgan stated. “As we expand, our core focus stays unchanged. We will improve lives, support communities, and provide our members with the tools, access, and assistance necessary to move forward confidently.”