Westerra Credit Union just scored a spot in the Top 10 Mortgage Companies for 2025, according to Experience.com‘s customer satisfaction awards—and the numbers back it up.
The Colorado-based credit union pulled in an impressive 4.96 out of 5 stars for mortgage satisfaction, along with a 96.6% Net Promoter Score. For context, that’s the kind of rating usually reserved for your favorite local coffee shop, not the place handling your six-figure home loan.
This latest recognition adds another trophy to Westerra’s growing collection, which already includes a nod from Newsweek as one of the Best Regional Banks and Credit Unions, plus a Five-Star Superior rating from BauerFinancial, Inc. Not too shabby for a financial institution that’s focused on serving everyday Coloradoans.
What Makes the Difference?
“It’s an honor to be celebrated among respected financial institutions that do great work in their communities,” said Michelle Burke, Westerra’s Vice President of Mortgage Lending. “At Westerra, our mission is to take every step of the mortgage process alongside our members as they navigate one of life’s biggest milestones, providing transparency, guidance and support. By helping Coloradoan homebuyers overcome mortgage barriers and challenges, we all succeed.”
Translation: they’re actually there to help you through the confusing maze of homeownership, not just push paperwork across a desk.
How the Rankings Work
Experience.com has been tracking mortgage company performance since 2015 using their Experience Management Platform. Unlike rankings that simply count who closed the most loans or moved the most money, this one focuses on what actually matters: customer reviews, survey responses, and star ratings. It’s less about volume, more about whether people would recommend the experience to their friends—which apparently, Westerra customers definitely would.