When members call with complaints, disputes, or quality issues, someone has to handle all that noise. And by “handle,” we often mean spreadsheets, manual reviews, and the kind of tedious work that makes your soul quietly weep.
LoanPro just partnered with Spring Labs to fix that headache. The deal brings AI-powered automation for complaints, disputes, and quality management directly into the LoanPro platform—no separate system required, no tab-switching madness.
What This Actually Means for Lenders
LoanPro customers can now tap into Spring Labs’ AI tools without leaving their existing workflow. Think of it like getting a really smart assistant embedded right where you’re already working, instead of having to learn a whole new system just to check if that customer complaint from Tuesday got resolved.
“We believe the future of finance is highly personalized, and that means every customer interaction matters, including the complaints, disputes, and quality reviews that follow,” said Rhett Roberts, CEO and co-founder of LoanPro. “By incorporating Spring Labs’ AI to our modern lending platform, we’re giving our customers additional options to handle those interactions while keeping full control, all inside LoanPro.”
The Tech Behind the Magic
Spring Labs’ AI analyzes customer interactions across calls, emails, and chats—basically wherever your customers are venting, asking questions, or flagging issues. It then helps automate the complaint, dispute, and quality management workflows that follow. Meanwhile, LoanPro stays as your system of record, keeping everything centralized and organized.
The result? Lenders, card issuers, and fintechs get enterprise-level automation without adding headcount or juggling multiple platforms. Every interaction gets covered, not just a random sample.
Kevin Lewis, co-founder and chief revenue officer of Spring Labs, put it this way: “LoanPro modernized the lending core with an API-first platform that gives lenders the flexibility to launch and service multiple credit products at the speed today’s market demands. The compliance work that follows customer interactions, like complaints, disputes and QA+QC, can still involve spreadsheets, sampling and manual review. Because LoanPro is built to be configurable, its customers can bring AI-powered automation to these workflows through the platform they already know and trust.”
When Can You Actually Use This?
The rollout kicks off in Q4 2026 for LoanPro customers, starting with quality management and complaint workflows. Credit disputes, transaction disputes, and fraud disputes will follow in 2027.
So if you’ve been drowning in customer interaction data and wishing for a better way to handle it all, help is officially on the way—and it’s coming from inside the house.