Constant AI, the AI agent platform for community financial institutions, has named Angela Faust its Chief Product Officer, promoted Lindsay Wescott to Senior Vice President of Customer Success and Delivery, and brought on Margarita “Maggie” Camacho as Head of Product Operations and Jon Girard as Head of Engineering, a brand-new role.
Think of a restaurant that hires chefs who’ve actually worked the line instead of consultants who’ve only read about kitchens. That’s the logic here. The appointments follow the launch of Delinquency Shield, a tool that matches a struggling member with the right payment assistance program early, before the loan slides past 60 days. The people now steering the product have spent their careers inside lending and collections, and they know what that slide looks like up close.
Faust began in collections at Credit Union of Texas and climbed all the way to Chief Operating Officer. Wescott logged 18 years at TD Bank across loan servicing and collections roles, including Vice President of Transaction Processing. Camacho has 24 years in the credit union world: 17 inside credit unions, going from teller to Vice President, then seven leading technology projects that help credit unions modernize how they operate.
Girard rounds out the group with 15 years of building software. Most recently he was a senior consultant embedded in client teams, and he wrote code by hand long before AI tools showed up. That gave him a wide look at why some engineering organizations thrive and others struggle. Today he applies it by building carefully engineered processes that let AI-assisted development turn out more work without loosening quality guarantees.
“Building agentic AI that protects credit unions’ members and loan portfolios takes people who have done this work from the inside,” said Catherine York Powers, President and CEO of Constant AI. “Angela, Lindsay and Maggie have spent their careers in lending, servicing and collections. Jon leads the engineering that turns their expertise into agentic AI that delivers at scale. Together, they’re expanding what collections and loan servicing teams can do. I’m elated to have these impressive minds behind Constant AI. Expect to hear a lot more from us.”
Faust echoed the sentiment from her own starting point. “I started my career in collections at a credit union, so I know what it takes to get a member the right help before a loan falls further behind,” she said. “Constant AI understands the need and has built a next-level solution with an exciting future. I’m thrilled to join this leadership team at this stage of its growth. Together, we’ll lead what comes next in agentic AI for collections and loan servicing.”
If you run collections or servicing at a credit union, take a look at how many of your delinquent loans get a real conversation before day 60. If the answer is fewer than you’d like, that’s the gap tools like Delinquency Shield aim to close, and it’s worth asking vendors who exactly is designing their products.