Banking at 2 AM in your pajamas? There’s now an assistant for that.
First Harvest Credit Union just rolled out CAM, a virtual banking assistant that’s basically like having a helpful bank employee on speed dial—except this one never sleeps, never takes a lunch break, and won’t judge you for checking your balance at odd hours.
The name CAM is short for Camden, a nod to where First Harvest first planted its roots. It’s a nice touch that shows they haven’t forgotten where they came from, even as they’re pushing into the future of digital banking.
Your New Banking Companion Works Around the Clock
Getting started is dead simple: just dial 800.582.7640 and CAM picks up. From there, you’ve got a capable assistant ready to tackle your banking to-do list, whether you’re an early bird or a night owl.
What CAM Does (Spoiler: A Lot)
CAM handles the everyday banking questions you’d normally have to wait in line or on hold for. Need to know current rates? Check. Product information? Done. General account questions? CAM’s got you covered.
But it gets better. CAM also handles secure, account-specific tasks 24/7, including:
- Checking your account balance and digging into transaction history
- Looking up loan balances and payment details
- Moving money between accounts and making loan payments
- Requesting cashier’s checks when you need to withdraw funds
And here’s the thing—CAM isn’t meant to replace human help entirely. During regular business hours, the assistant can connect you directly to First Harvest’s member service team, including Spanish-speaking staff, when you need that human touch for more complicated stuff.
Why This Matters
“At First Harvest, we continue to invest in innovative, accessible tools that help empower members to manage their finances wherever they are, whenever they need,” explains Mike Dinneen, President and CEO of First Harvest Credit Union. He points out that as the credit union expands across the state, CAM helps them reach members who might not live anywhere near a physical branch.
“In a time when constant access to financial services is essential, we’re excited to offer a virtual assistant that truly supports our members on their own timeline,” Dinneen adds. “With CAM, our members now have access to real-time account support 24/7. With its ability to handle many self-service tasks, CAM also allows our staff members to invest more time in providing consultative solutions to our members.”
Translation: while CAM handles the routine stuff, the human team can focus on the bigger, more complex financial conversations that actually benefit from face-to-face (or voice-to-voice) interaction. It’s a win-win—you get faster service for quick tasks, and more quality time with actual people when you really need it.
Related:
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