Eleven years.
That’s how long Ascend Federal Credit Union has been showing up on American Banker’s list of the nation’s top 70 best credit unions to work for. And if you’re keeping score at home, that’s every single year since the awards program launched back in 2014.
Here’s what makes that streak even more impressive: Ascend is the only Tennessee credit union to pull off this perfect attendance record. This year, just two Tennessee-based credit unions made the cut at all, which puts Ascend’s consistency in pretty rare company.
So what’s their secret? According to Laura A. Miller, Ascend’s chief people officer, it starts with actually listening to employees.
“We know that a strong workplace starts with a strong team,” Miller explained. “This recognition is especially meaningful because it reflects the experiences and perspectives of our employees. We’re committed to creating a workplace where our employees feel valued, supported, and empowered to build meaningful careers while making a difference for our members and communities.”
The Benefits That Keep Employees Happy
Ascend doesn’t just talk a good game about employee satisfaction—they back it up with some seriously solid benefits. We’re talking tuition assistance for people looking to level up their skills, 11 paid holidays throughout the year, and opportunities to get involved in local fundraising efforts.
But here’s where things get really interesting: Ascend covers 100% of health insurance premiums for employees. Yes, you read that right—the full cost. And 90% of their workforce has signed up for the plan, which tells you pretty much everything you need to know about how good it is.
The retirement benefits aren’t too shabby either. Ascend matches 401(k) contributions dollar-for-dollar up to 10% of an employee’s salary. That’s double what many employers offer, and it can make a massive difference in long-term financial security.
There’s also a Volunteer Time Off program that gives eligible employees paid time to volunteer in their communities. It’s a win-win that extends the credit union’s mission of service beyond their branch locations.
How the Rankings Work
This isn’t just a popularity contest or a self-nomination situation. The Best Credit Unions to Work For ranking involves a pretty thorough vetting process. Organizations submit detailed questionnaires covering everything from workplace policies and benefits to company philosophy and demographics.
Then comes the part that really matters: employees themselves weigh in through confidential surveys about their actual experiences. They rate everything from compensation and benefits to how they feel about company leadership. To even qualify, credit unions need at least 15 employees and must have been operating for a minimum of one year.
When your team keeps giving you high marks year after year after year, you’re clearly doing something right. And for Ascend, that something has been creating a workplace culture that puts people first—for 11 consecutive years and counting.