Chartway Credit Union has appointed Dustin Montoya as its new chief information officer, based in Salt Lake City. He arrives with more than 20 years of technology leadership across credit unions, financial services technology, and other industries. His background covers enterprise technology strategy, digital transformation, data analytics, cybersecurity, infrastructure, and technology operations.
Where he’s coming from
Most recently, Montoya was chief technology officer at Elevations Credit Union. There he ran infrastructure and IT operations, applications engineering, information security, data analytics, and automation. Before that, he held technology leadership roles at Arturo.ai and at Open Technology Solutions, a credit union service organization (CUSO, a company owned by credit unions to provide shared services). Earlier still, he held technology and engineering leadership positions at Jeppesen, a Boeing company, and at Dish Network.
His education is a bit unconventional for a CIO, in a good way. He holds a master’s degree in geographic information systems from the University of Colorado and a bachelor’s degree in environmental science and mathematics from Metropolitan State University of Denver. He also completed CUES CEO Institute programs in strategic planning through Wharton Executive Education and in FinTech, Banking and Financial Support Services at Cornell University. He sits on the Executive Committee of America’s Credit Unions’ Innovation & Technology Council as well.
What he’ll be running
At Chartway, Montoya will lead the enterprise technology strategy and oversee:
- Information systems
- Application technology
- Digital banking
- Business intelligence
- The project management office
He’ll work across the organization to line up technology capabilities and spending with Chartway’s strategic priorities. The stated goals are a better member experience, stronger operations, and long-term growth.
What they’re saying
Rob Keatts, EVP and Chief Operating Officer, said, “Dustin’s experience and approach to technology make him a great fit for Chartway. He brings a strong understanding of how technology can support our credit union, strengthen the member experience and position us for continued growth. We’re proud to welcome Dustin to our executive leadership team and excited about what he’ll bring to Chartway.”
Montoya said he’s grateful to join an organization “with such a strong focus on its members and communities.” He added, “I’m looking forward to working alongside the Chartway team to build on that foundation and help shape a technology strategy that supports the credit union’s continued growth.”
What to watch next
New executives rarely announce their plans on day one, and Montoya hasn’t either. Keep an eye on Chartway’s digital banking offerings and how the credit union talks about data and security over the coming months. Those areas fall squarely under his remit, and they’re where members are most likely to notice a difference first.