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Forrester\’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

According to Forrester\’s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey. In addition, CX quality has fallen back to early 2020 levels, reversing gains made in 2021.

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PenFed Credit Union Empowers Veterans to Thrive Through the Arts with $50,000 Donation to Armed Services Arts Partnership at Washington Nationals Game

PenFed Credit Union, the nation\’s second-largest federal credit union, furthered its commitment to the military community with a $50,000 donation to the Armed Services Arts Partnership (ASAP) to help veterans thrive through the arts.

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