Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences Glia has announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the […]
First Commonwealth Federal Credit Union has been recognized among the nation’s best in credit union marketing, earning two prestigious Diamond Awards from America’s Credit Unions. The credit union received honors in the Video Commercial – Single or Series and Brand Awarenesscategories for its Small-Minded Banking campaign, a bold initiative redefining the term “small-minded” to emphasize personalized service, community focus,
Travis Credit Union (TCU) proudly announces it has been Certified™ by Great Place To Work®, a distinction based on feedback from current employees regarding their experiences at TCU. According to a survey, 81% of employees said TCU is a great place to work, 24 points higher than the average U.S. company. “We are proud to have
Travis Credit Union Earns 2025 Great Place To Work Certification™ Read More »
The National Credit Union Administration issued four consent orders and two prohibition notices in March 2025. The individuals named below are prohibited from participating in the affairs of any federally insured depository institution. Consent Prohibition Order: Notice of Prohibition: In addition to Orders of Prohibition, the NCUA, on occasion, issues administrative orders, which are formal,
Third Annual Event Recognizes Community Leaders and Local Arts Educators Supporting and Bringing Arts Education to Schools SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, served as the lead sponsor of the third annual Friends of Sacramento Arts Heroes of Arts Education Gala, which recognizes community leaders
SchoolsFirst FCU Sponsors Heroes of Arts Education Gala Read More »
Clark joins to support InvestiFi in providing financial institutions with the best-in-class investment solutions to enable account holders to invest from checking. InvestiFi, the only InvestTech platform designed to allow investing to and from deposit accounts, has announced Todd Clark as its new President and Chief Operating Officer (COO). Clark will be responsible for overseeing key aspects of
By Connor Heaton, Director of AI, SRM At the start of 2025, DeepSeek, a Chinese artificial intelligence (AI) startup, sent shockwaves through the technological landscape with the release of its R1 model. More recently, Manus, another Chinese AI creator and component of Beijing Butterfly Effect Technology Ltd. Co, is grabbing headlines with its highly performant general AI
AI Progress and Adoption Are Accelerating – What Should CUs Consider? Read More »
By Marcell King, General Manager, Incent The demographic makeup of credit union members is a pressing issue for the industry. A Filene Research Institute study found the median age of credit union members has risen from 42 to 52 over the past two decades. Additionally, a recent study by CUNA found that only 7% of
Future-Proof Your Credit Union: Youth Banking for Long-Term Growth Read More »
Finastra announced its cloud-based loan document preparation system, LaserPro, is now offering enhanced features and is seeing widespread adoption by community-based financial institutions. Since its launch, LaserPro has implemented valuable enhancements to its cloud version, including the following: Boosted by these enhancements, Finastra clients across the US are migrating LaserPro from on-premise installations to the cloud,
Alogent announced that NorthCountry Federal Credit Union is migrating its front and back office item processing workflows to Unify, Alogent’s next-generation platform for all full- and self-service deposit channels. This transition from an on-premises solution to Alogent’s cloud-hosted installation of Unify represents a major step forward in streamlining NorthCountry’s Day 1 and Day 2 workflows, and will
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