Technology Archives - The Credit Union Connection

A futuristic image illustrating AI analyzing credit union member interactions across multiple communication channels. An AI assistant reviews data from in-branch conversations, emails, phone calls, text messages, online banking, and social media while interacting with a credit union member. Digital dashboards display sentiment analysis, member interests, key topics, and behavioral insights, including savings, mortgages, debit cards, account support, and financial wellness. The image represents how credit unions can use artificial intelligence, data analytics, personalization, member sentiment, and omnichannel insights to better understand members and improve their overall experience.

LoanPro Just Made AI-Powered Complaint Management as Easy as Ordering Coffee

September 28, 2026

When members call with complaints, disputes, or quality issues, someone has to handle all that noise. And by “handle,” we

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A realistic close-up image of a credit union member opting out of text messages on a smartphone. The screen displays a credit union message offering updates, fraud alerts, and other communications, with the user selecting a prominent red “OPT OUT” button. A crossed-out text-message symbol reinforces the action, highlighting themes of consumer communication preferences, text-message consent, SMS marketing, opt-out rights, member privacy, and credit union compliance.

Credit Unions Push FCC to Fix Its Messy ‘Revoke All’ Texting Rule

September 25, 2026

The Federal Communications Commission is about to vote on some much-needed updates to its “revoke all” rule, and the Defense

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A dramatic, realistic editorial image depicting a cybercriminal attempting financial fraud against credit union members. A hooded figure sits at a bank of computer monitors displaying masked member accounts, unauthorized money transfers, suspicious login activity, and a prominent red “FRAUD ALERT.” Additional screens show digital networks, financial systems, and global cyber activity, creating the atmosphere of a sophisticated cyberattack. The image represents account takeover, identity theft, unauthorized transactions, cybercrime, financial fraud, data security, and the growing need for strong fraud detection and cybersecurity at credit unions.

Payments Fraud: Is Your Credit Union Keeping Up?

September 25, 2026

LaCorp Ask any credit union risk officer what keeps them up at night, and payment fraud will be near the

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A modern credit union analytics platform displayed on a laptop, featuring dashboards that track member growth, engagement, website visits, digital banking activity, product applications, and channel usage. Credit union-themed messaging such as “Stronger Members, Brighter Communities” and “Credit Unions Make a Brighter Tomorrow” reinforces the focus on using data and technology to improve member experiences, measure performance, identify trends, and support strategic growth.

Memphis Credit Union Ditches Data Chaos: How Orion Financial Found Their Analytics Answer

September 21, 2026

You’re sitting on mountains of data, but turning it into something actually useful feels like trying to assemble IKEA furniture

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Ransomware is Evolving: How Credit Unions Can Stay Ahead

September 21, 2026

Patrick Whelan, VP of Sales at Fortuna Cysec Ransomware is no longer simply a criminal business model built around encrypting

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A realistic image of a modern credit union branch on a busy day, with several vehicles parked outside and members actively coming and going through the main entrance. The contemporary building features prominent Credit Union signage, landscaped grounds, an American flag, and messaging emphasizing “People Helping People” and stronger communities. The scene conveys an active, accessible financial institution serving its members in person, highlighting community banking, member service, branch activity, and local engagement.

Banks Discover Their Branches Aren’t Dead After All—And MANTL’s Riding the Wave

September 18, 2026

Bank branches are back, baby. And the tech powering them just hit a serious milestone. Alkami Technology just dropped some

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Person holding credit card and smartphone; digital banking app on smartphone screen

PhoenixWorx Launches to Redefine Core Banking for U.S. Community Financial Institutions

September 14, 2026

Following the successful acquisition of the Phoenix core system, MalauzAI digital banking, AnalyzerIQ analytics and ECM content management solutions, CORA

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A realistic conference demonstration shows a technology expert presenting a sample credit union database at the International Conference on Very Large Data Bases (VLDB). A large screen demonstrates how natural-language questions can be translated into database queries, allowing users to retrieve useful information from complex financial data without needing to understand the underlying database structure. The live demonstration highlights three key capabilities: resolving ambiguous column names, applying role-based access controls to protect sensitive information, and answering member-centric questions, such as identifying members whose accounts have delinquent loans. The screen shows how an everyday question is converted into SQL, processed against multiple interconnected database tables, and returned as an organized set of results. Security controls demonstrate that users can access only the information authorized for their particular role. A laptop displays the underlying relationships among member, account, and loan data, emphasizing the complexity of extracting information from a database that was never originally designed to answer these types of questions directly. The image conveys themes of AI and natural-language database querying, credit union technology, secure data access, legacy databases, financial data analytics, and turning complex institutional data into actionable insights.

How a Credit Union Data Platform Is Taking AI Context to the Big Leagues

August 27, 2026

Tursio, a structured data search platform, just got accepted into the demonstration track at VLDB 2026—that’s the International Conference on

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A dramatic, high-tech image depicts the battle against financial fraud inside a credit union. On the left, a shadowy hooded fraudster launches multiple threats toward the institution, including phishing attempts, account takeovers, identity theft, card fraud, and malware. At the center, a large glowing digital shield labeled “Credit Union Fraud Protection” blocks the attacks. An AI-powered security bot reinforces the shield, representing technology being used to detect and stop fraudulent activity before it reaches members. Digital displays highlight fraud-prevention tools including real-time monitoring, behavioral analytics, machine learning, device intelligence, and velocity checks. Another panel emphasizes that members are being protected. The image conveys themes of fighting fraud, cybersecurity, AI-powered fraud detection, identity protection, real-time monitoring, financial security, and protecting credit union members from increasingly sophisticated threats.

Credit Unions Get a New Weapon in the Fight Against Fraud

August 27, 2026

Cornerstone Resources has partnered with Rippleshot, bringing some serious fraud-fighting firepower to their network of member credit unions. We’re talking about

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