June 2022

Forrester\’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

According to Forrester\’s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey. In addition, CX quality has fallen back to early 2020 levels, reversing gains made in 2021.

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PenFed Credit Union Empowers Veterans to Thrive Through the Arts with $50,000 Donation to Armed Services Arts Partnership at Washington Nationals Game

PenFed Credit Union, the nation\’s second-largest federal credit union, furthered its commitment to the military community with a $50,000 donation to the Armed Services Arts Partnership (ASAP) to help veterans thrive through the arts.

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The NCUA Has Given The Green Light for a New Charter Application for Diverge, a Proposed FCU. This New CU Will Improve Access to Affordable Banking Products for Historically Unbanked People.

The National Credit Union Administration (NCUA) has extended its approval for a new charter application for Diverge, a Proposed Federal Credit Union (PFCU), whose mission is to advance economic empowerment for historically marginalized and unbanked communities

The NCUA Has Given The Green Light for a New Charter Application for Diverge, a Proposed FCU. This New CU Will Improve Access to Affordable Banking Products for Historically Unbanked People. Read More »

Credit Unions Amass Largest Share of the Automotive Finance Market in Five Years

Through the first three months of 2022, there were some shifts in the automotive finance market, most notably, significant growth for credit unions. According to Experian’s State of the Automotive Finance Market: Q1 2022 report, credit unions amassed 22.06% of the total automotive finance market, up from 18.55% a year prior.

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