Glia’s New AI Features Help Contact Centers Benchmark Against Peers and Optimize Balance of Human and AI Interactions
Leveraging insights from hundreds of financial institutions and millions of monthly customer interactions, new reporting capabilities enable confident, data-driven AI adoption Glia today announced Cortex AI Benchmarks, a new reporting dashboard that enables Glia customers to measure Customer AI and Agent AI performance metrics—and, importantly, how their performance compares to their peers. This innovation expands […]
