credit unions

Forrester\’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

According to Forrester\’s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey. In addition, CX quality has fallen back to early 2020 levels, reversing gains made in 2021.

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Credit Unions Amass Largest Share of the Automotive Finance Market in Five Years

Through the first three months of 2022, there were some shifts in the automotive finance market, most notably, significant growth for credit unions. According to Experian’s State of the Automotive Finance Market: Q1 2022 report, credit unions amassed 22.06% of the total automotive finance market, up from 18.55% a year prior.

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